PRIVACY POLICY

1. Who We Are

Maje is a brand operated in Canada by SMCP CANADA, Inc. (“Maje,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information through our Canadian website, stores, customer service channels, marketing programs, and other interactions with you.

For privacy questions or requests, please use the contact information in Section 14.

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2. Personal Information We Collect

We collect personal information that you provide directly to us, information collected automatically when you use our website or interact with our communications, and information received from service providers and business partners.

Information you provide

• Contact and account information, such as your name, email address, telephone number, billing and shipping addresses, password, date of birth or age, and preferences.
• Transaction information, such as products viewed or purchased, style, size, price, discount, date, store, payment and fulfillment information, returns, and customer service history.
• Information you provide in stores, through customer service, surveys, contests, sweepstakes, reviews, forms, email, telephone, mail, or other communications.
• Marketing preferences and consent records, including email and text-message subscription information.

Information collected automatically

When you interact with our website, emails, advertisements, or text-message program, we and our service providers may collect technical and usage information such as your IP address, browser, device type, operating system, pages viewed, links clicked, referring URLs, approximate location derived from IP address, identifiers, shopping activity, and interactions with our communications.

We may use cookies, pixels, tags, software development kits, local storage, web beacons, and similar technologies. These technologies support essential site functions, analytics, personalization, fraud prevention, advertising measurement, and interest-based advertising. Where required, we obtain consent through our cookie preference tools. You may adjust available choices through the cookie settings presented on our website, but disabling certain technologies may affect site functionality.

We may combine automatically collected information with information associated with your account, purchases, or communications. When information identifies you directly or indirectly, we treat it as personal information.

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3. Intended Users and Geographic Scope

This Canadian website is intended for individuals located in Canada. Personal information may be processed in Canada, the United States, France, or other jurisdictions where we or our service providers operate. Information processed outside your province or Canada may be subject to the laws and lawful access requirements of those jurisdictions.

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4. How We Use Personal Information

We may use personal information to:

• Provide products and services, process and fulfill purchases, manage payments, returns, accounts, and customer service requests, and send transactional communications.
• Personalize your online and in-store experience, including product recommendations, saved preferences, and clienteling services.
• Send marketing communications where permitted, including email, postal mail, telephone, SMS, and MMS messages.
• Administer promotions, surveys, contests, sweepstakes, loyalty or clienteling programs, and events.
• Measure and improve our website, stores, advertising, products, services, and communications.
• Conduct analytics, attribution, audience measurement, and advertising personalization, subject to applicable consent requirements.
• Prevent fraud, misuse, security incidents, and other harmful or unlawful activity.
• Maintain records, comply with legal obligations, enforce agreements, and protect our rights and the rights of others.

We collect, use, and disclose personal information only for identified purposes, with consent where required, or as otherwise permitted or required by applicable Canadian privacy laws.

Advertising and analytics partners

Service providers and advertising partners may process digital identifiers, browsing activity, purchase interactions, and advertising engagement to provide analytics, attribution, personalization, and advertising services. For example, Rakuten Advertising may collect information when you interact with our digital properties. More information is available in Rakuten Advertising’s Services Privacy Policy and Privacy Rights Request Form.

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5. Access, Correction, and Other Privacy Rights

You may review or update certain account information by signing in to your account. You may also request access to personal information we hold about you, ask us to correct inaccurate or incomplete information, or exercise other rights available under applicable law.

We may need to verify your identity before completing a request. In limited circumstances, applicable law may permit or require us to decline access, correction, deletion, or another request. When appropriate, we will explain the reason.

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6. How We Protect Personal Information

We use administrative, technical, and physical safeguards designed to protect personal information against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. Safeguards may include access controls, encryption in transit, secure systems, employee and vendor controls, monitoring, and incident-response procedures.

No security measure or transmission method is completely secure. You are responsible for protecting your account credentials and should not share your password. Please contact us promptly if you suspect unauthorized use of your account.

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7. How We Disclose Personal Information

We may disclose personal information:

• Within the SMCP group and to affiliates that support our operations, customer database, marketing, analytics, clienteling, and other business activities.
• To service providers that perform services on our behalf, such as payment processing, hosting, cloud storage, order fulfillment, customer service, fraud prevention, analytics, marketing, advertising, email and text messaging, customer relationship management, and preference management.
• To professional advisers, auditors, insurers, regulators, law enforcement, courts, or government bodies where permitted or required.
• In connection with a merger, financing, acquisition, reorganization, sale of assets, insolvency, or other business transaction, subject to applicable protections.
• With your consent or as otherwise permitted or required by law.

We may also use and disclose aggregated or de-identified information that does not reasonably identify an individual.

We do not authorize service providers to use personal information for purposes unrelated to the services they provide to us. Some service providers are located outside Canada; their processing may be subject to foreign laws.

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8. Marketing and Privacy Choices

You may unsubscribe from promotional emails by using the unsubscribe link in an email or by contacting us. You may opt out of promotional text messages as described in Section 12. You may also adjust available cookie and advertising choices through our website’s cookie preference tools.

We may continue to send non-promotional communications relating to your account, purchases, service requests, safety, or legal notices. Marketing preference changes may take a reasonable period to process and will be completed within the time required by applicable law.

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9. Children’s Privacy

Our website and services are intended for a general audience and are not directed to children. We do not knowingly collect personal information from children in circumstances where parental or guardian consent is required by law. If you believe a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

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10. Third-Party Websites and Services

Our website may link to websites, social networks, applications, or services operated by third parties. We do not control those third parties or their privacy practices. Their privacy policies govern information they collect directly from you. Please review those policies before providing personal information.

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11. Retention and Disposal

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, meet legal, accounting, operational, fraud-prevention, and reporting requirements, resolve disputes, and enforce agreements. Retention periods vary based on the nature and sensitivity of the information and applicable obligations.

When personal information is no longer required, we take reasonable steps to securely delete, destroy, or de-identify it, subject to permitted archival or backup practices.

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12. Text Messages

You may choose to receive promotional and other text messages from Maje, including SMS and MMS messages and messages containing images, GIFs, or links. Messages may include promotions, product launches, personalized recommendations, browse or cart reminders, price-drop alerts, low-stock alerts, back-in-stock alerts, win-back messages, lifecycle communications, and other marketing content.

With your consent, messages may use information about your interactions with our website, stores, purchases, and communications. We and our text-messaging service providers may collect and store your mobile number, consent records, message activity, delivery information, clicks, and related device or engagement data to operate, personalize, measure, and improve the program.

Consent to receive marketing text messages is not a condition of purchase. Message frequency varies. Message and data rates may apply. You may withdraw your consent at any time by replying STOP to a message. For assistance, reply HELP. Unsubscribe requests will be processed within the period required by Canada’s Anti-Spam Legislation and other applicable law.

Text-message offers, discounts, and promotions may be subject to additional terms, eligibility requirements, and exclusions. Unless otherwise stated, an offer communicated by text message may not apply to all merchandise and may exclude gift cards, certain promotional or markdown merchandise, deeply discounted merchandise, or other specifically excluded products. Eligible items and applicable discounts will be reflected at checkout when offer requirements are met.

For complete program terms, please review our Text Terms and Conditions.

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, services, or legal requirements. We will post the updated policy on this page and revise the “Last Updated” date. Where required, we will provide additional notice or obtain consent.

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14. Contact Us

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