Need Help?

DELIVERY TERMS

Standard Delivery

Orders take 2-4 business days to process. Once your order has processed, you will receive an email confirming your order has shipped with your tracking number.

Your package will be delivered within 5-10 business days* to the delivery address provided during your order, from Monday to Friday, between 8 am and 7 pm. All orders are subject to processing delays during promotional periods.

We are not able to deliver to PO boxes, APO/FPO addresses or hotels.

PACKAGE THEFT NOTICE

Protecting Your Deliveries

We understand that package theft is a frustrating and growing concern. While we take every precaution to ensure your order arrives safely, we cannot control what happens once the package is delivered. However, we're here to help!

Here are a few steps to protect your deliveries:

• Delivery Instructions: If possible, provide detailed delivery instructions (such as "leave at back door" or "deliver to office") to make sure your package is left in a secure spot.

• Secure Your Delivery: Consider using options like secure package lockers, delivering to a workplace, or a trusted neighbor’s address if you won't be home.

• Track Your Package: Use our tracking feature to know when your package is arriving, so you can plan to bring it inside as soon as possible.

• Report Issues Quickly: If your package is stolen after delivery, contact us right away! We’ll work with you to provide the best possible solution and assist in any claims with your carrier.

RETURN TERMS

Full price items are eligible for return. Sale items, swimwear, bodysuits, and jewelry are Final Sale and are therefore ineligible for return, exchange, or store credit.

Eligible items can be returned within 30 days of purchase using the pre-paid return label or at any Maje location within the country of purchase, excluding outlets and department store locations.

Items must be in their original condition with all tags attached, including the Merchandise Return Tag. If the Merchandise Return Tag is not attached, the item will be sent back to you at your own expense.

Upon receipt of the return Maje reserves the right to deny a return if the merchandise does not meet the return policy requirements.

FINAL SALE

All items marked as Final Sale are sold as-is and are non-returnable and non-refundable. These items may include display models, samples, or merchandise that has been used in demonstrations. As such, Final Sale items may exhibit minor signs of wear, such as scuffs, marks, or slight imperfections. Maje has the right to deny any final sale returns that were sent back to the warehouse.

Final Sale mention will be indicated on product pages and at checkout.

By purchasing a Final Sale item, you acknowledge and agree that:

• The item is sold in its current condition, without warranties of any kind.

• No returns, exchanges, or refunds will be accepted unless the product arrives damaged in a condition beyond normal wear and tear.

• In the event of any issues, you must notify us within 48 hours of delivery and provide photographic evidence to be considered for a refund or exchange due to excessive damage.

RETURN YOUR ORDER BY MAIL/h4>

Step 1: Log into your Maje account by clicking on the person icon on the upper right corner of our webpage. If you checked out as a guest, scroll down to “Track my Order.” Enter your order number and email used to place the order.

Step 2: Locate and select the order you would like to return and begin the return process by clicking ‘select a return.’

Step 3: Select the items you want to return and select a reason for return. Once you have completed your item selection and return reasons, hit ‘confirm the return.’

Step 4: Once you confirm your return, you will be able to download and print the return label. Insert your original packaging slip into your package along with the item(s) to be returned. Attach the prepaid return label to your package and ship your package. You can then track your return in the “Orders & Returns” section of your account.

We recommend making a note of your return shipping tracking number in order to track the progress of your return shipment. To avoid delays in processing, please ensure you are returning multiple items from the same order together. If you are returning multiple orders, we ask you to send back each return separately. All refunds are processed separately, per order.

Once your return is received, please allow 5-10 business days for processing and 3-4 business days for your refund to appear to your original form of payment. Please note, an C$10 shipping and handling fee will be deducted from your total refunded amount. If you exchange an item for a site credit, your C$10 shipping and handling fee will be charged when using the site credit.

Returning in store

Please ensure you have your order number and email address used to place the order on hand to ensure a smooth return processing. Items must be in their original condition with all tags attached, including the Merchandise Return Tag.

All sale merchandise is final sale. Final sale merchandise is ineligible for return or exchange. All sale merchandise, swimwear, bodysuits, and jewelry are final sale.

Items that were purchased online as gifts are NOT eligible to be returned for in-store credit. All returns will be issued to your original payment method.

Please note, this service is not available at our Outlet, Bloomingdale's, Nordstrom, Saks, or Hudson's Bay Canada locations.

Customer Service

If you have any inquiries, please do not hesitate to contact us. Our advisors are available from Monday to Saturday between 9 AM-7 PM EST (excluding public holidays) and can be reached at the toll-free number 1.855.484.1821 or at customercare@cs-ca.maje.com.